topic Re: Must we stop AlteryxServices when activating new license key in Alteryx Server Discussions

Must we stop AlteryxServices when activating new license key

ianjonnaCAA — Wed, 14 Dec 2022 09:22:54 GMT

good morning / evening

we are updating the AlteryxServer license key before it expires.

please could someone let me know if we need to:

stop the scheduled jobs and/or
stop the AlteryxServices

i have hunted through the help & community put but it doesn't seem to tell us anywhere

thanks v much

ianjonna

Re: Must we stop AlteryxServices when activating new license key

JosephSerpis — Wed, 14 Dec 2022 09:50:18 GMT

Hi @ianjonnaCAA you add the licence key in the Alteryx Designer deployed onto your server machine so this shouldnt require stoping the Alteryx Services. If you were adjusting a setting in the System settings then their would be typically be some downtime where the service is restarted with the new settings.

Re: Must we stop AlteryxServices when activating new license key

ianjonnaCAA — Wed, 14 Dec 2022 09:53:47 GMT

thanks v much for the speedy reply @JosephSerpis

Re: Must we stop AlteryxServices when activating new license key

PanPP — Thu, 15 Dec 2022 02:24:33 GMT

Hi @ianjonnaCAA

When performing these kinds of changes, I highly recommend having backups of your MongoDB.

Make sure you also have your controller token + runtimesettings.xml file backed up.

Also, when taking back ups or upgrading Server, you will need to stop the service.

Hope this helps!

Re: Must we stop AlteryxServices when activating new license key

ianjonnaCAA — Thu, 15 Dec 2022 08:23:58 GMT

thanks very much @PanPP n