topic Re: Alteryx Server is set up but could not connect to server the message appearing. in Alteryx Server Discussions

Alteryx Server is set up but could not connect to server the message appearing.

rohit782192 — Tue, 14 Jun 2022 11:54:52 GMT

Hello Team,

I ran into a problem. I have set the server properly as given in the video.

I am also getting a message as

But i am unable to use the localhost gallery and webapi.

Not sure were i am getting wrong.

Re: Alteryx Server is set up but could not connect to server the message appearing.

raychase — Tue, 14 Jun 2022 14:48:44 GMT

Is the AlteryxService running?

If so, are you trying to connect to the Gallery from a different machine?

If so, you'll need to specify the hostname of the Alteryx Server (not localhost).

Re: Alteryx Server is set up but could not connect to server the message appearing.

prpatel — Tue, 14 Jun 2022 15:57:15 GMT

I have the same issue. I can connect to the Alteryx server using Chrome, but when I go to add a server, I get the same error that @rohit782192 has.

Not sure how to resolve this.

As an FYI...My server is installed on a Virtual Machine in an Azure environment, and the designers are installed on my work laptop. Thru my laptop, I can access the server directly, but not thru Designer.

Any insights would be greatly appreciated.

Re: Alteryx Server is set up but could not connect to server the message appearing.

Christine_Assaad — Tue, 14 Jun 2022 22:16:24 GMT

Hi,

You may need to check the version of Designer you are using as Designer should not have a more advanced version than what the server is using.

The recommendation is to have them both using same version.

Cheers!

Re: Alteryx Server is set up but could not connect to server the message appearing.

prpatel — Tue, 14 Jun 2022 23:22:43 GMT

mine are both at the same version, and still no luck.

Re: Alteryx Server is set up but could not connect to server the message appearing.

rohit782192 — Wed, 15 Jun 2022 06:40:45 GMT

http://127.0.0.1/gallery/

http://127.0.0.1/webapi/

I tried with both in additional the version is also same but still bad luck.

Re: Alteryx Server is set up but could not connect to server the message appearing.

prpatel — Sat, 18 Jun 2022 20:44:21 GMT

@rohit782192 ...try this....

go find the file c:/programdata/Alteryx. Look for the file "RuntimeSettings.xml" open it with an editor, like notepad, and add the following:

<Designer> <ManageGalleriesEnabled>True</ManageGalleriesEnabled> <DefaultGalleryUrl>https://server.mycompany.com/gallery</DefaultGalleryUrl> </Designer>

add this before the </SystemSettings>

see if that works for you...

Re: Alteryx Server is set up but could not connect to server the message appearing.

rohit782192 — Sun, 19 Jun 2022 06:10:13 GMT

I am unable to find this file. Can you Elaborate more.

This is my path

C:\Program Files\Alteryx

Re: Alteryx Server is set up but could not connect to server the message appearing.

prpatel — Sun, 19 Jun 2022 14:52:59 GMT

No.... goto c:\programdata\alteryx....not c:\program files\alteryx

The programdata folder is a hidden folder, so in your file explorer, go to "View" then ensure that the selection "Show hidden files" is checked see below...

Re: Alteryx Server is set up but could not connect to server the message appearing.

rohit782192 — Mon, 20 Jun 2022 06:36:24 GMT

I have found and open the file in Notepad and update the changes but when saving it is not allowing as it is asking for the user who has access to this file.

Re: Alteryx Server is set up but could not connect to server the message appearing.

prpatel — Mon, 20 Jun 2022 13:33:23 GMT

Yup....ask you IT team to do it...you'll need admin rights on your computer.

Re: Alteryx Server is set up but could not connect to server the message appearing.

prpatel — Tue, 21 Jun 2022 12:07:17 GMT

@rohit782192 ...then you have to contact your IT Team to make that change.