topic Re: Alteryx.com/support in General Discussions

Alteryx.com/support

prpatel — Mon, 10 Oct 2022 17:00:01 GMT

Hi is it just me, or are others having the same situation as me.....

I go to alteryx.com/support to open a support ticket.

My Chrome browser recognizes me and logs me in.

I select "Submit a case"

I'm asked to sign in to My Alteryx, which I do successfully.

The customer case portal, then asks me to confirm my email, which I enter correctly

Immediately...no waiting time or anything, I get an error message saying....

(yellow highlight added by me).

so what's going on?...anyone know?

-prpatel

Re: Alteryx.com/support

dalurie — Mon, 12 Dec 2022 15:05:56 GMT

I recommend you submit the Case Portal access request form to receive assistance with your situation: Alteryx Case Portal access request (office.com)

Re: Alteryx.com/support

PanPP — Mon, 12 Dec 2022 15:37:19 GMT

Hi @prpatel

I would reach out to fulfillment@alteryx.com to make sure your email has a license attached to it.

They will be able to help you resolve this issue.

Hope this helps, if it does please like the post and mark it as a solution.

Re: Alteryx.com/support

meghamlekha11 — Sun, 25 Feb 2024 01:39:42 GMT

I have done data manipulation certificate in designer core of alteryx. I had passed the exam but i didn't receive my exam result to my mail. I wrote that test last week but till now I didn't get my exam result. So can anyone help me