topic Re: YXI Install on Non-Admin Install in Dev Space

YXI Install on Non-Admin Install

chrisha — Tue, 17 Jul 2018 16:39:09 GMT

I have packaged a Python tool as a .yxi and can successfully install it on my machine, where Alteryx 2018.2 is installed for all users (Admin Install). At a colleague's machine, however, the installation fails. There is only a window containing "Exception:" without any further (visible or readable) details.

Creating the virtual environment manually in the command line and installing everything through pip works fine. And the tool is available and working after that as well - it is only the YXI that is not working on his machine.

The only other thing I can add is that I cannot active the virtual environment in the PowerShell as the .ps1 file cannot be used without admin privileges. The activate.exe is not available in his environment, but the activate.bat works without problems.

Without any error messages I cannot really pin down the problem, but would assume that it has something to do with the Non-Admin install. Did anyone run into similar problems or knows a way to get more info out of Alteryx on what exactly the problem is?

Re: YXI Install on Non-Admin Install

chrisha — Fri, 20 Jul 2018 09:55:25 GMT

There is a minimum example attached. The yxi is working fine for me (Admin install), but doesn't work for my colleague (Non-Admin install, same version 2018.2). Just an error "Exception" without any further details.

Is there any log file where I can try to follow-up on the error?

Re: YXI Install on Non-Admin Install

tlarsen7572 — Sat, 21 Jul 2018 09:54:05 GMT

I am getting the same issue with a tool I am working on. The last thing the installation window displays before the blank error message is that it was uninstalling pip 9.0.1. Whatever happens during/right after is causing an exception.

Re: YXI Install on Non-Admin Install

chrisha — Mon, 23 Jul 2018 07:48:09 GMT

Good to see, we are not the only ones affected. Maybe someone from Alteryx can chime in with some perspective? @TashaA @NeilR

Re: YXI Install on Non-Admin Install

tlarsen7572 — Tue, 24 Jul 2018 04:43:33 GMT

Yes, and I should clarify: I am getting this issue with an Admin install on my machine. So I am not entirely sure it is limited to the Non-Admin install.

Re: YXI Install on Non-Admin Install

TashaA — Tue, 24 Jul 2018 15:45:41 GMT

Looking into this, will provide an update once we know something.

Thanks for reporting it!

Re: YXI Install on Non-Admin Install

tlarsen7572 — Wed, 25 Jul 2018 23:13:43 GMT

Is this the same issue @elatt posted here?

Re: YXI Install on Non-Admin Install

elatt — Wed, 25 Jul 2018 23:41:37 GMT

Yes, this very much looks like the same issue.

Re: YXI Install on Non-Admin Install

chrisha — Thu, 26 Jul 2018 07:17:01 GMT

Not sure if this is the only issue. Might be related, but I'm certainly able to create the venv manually without errors. That's my current workaround at least.

Re: YXI Install on Non-Admin Install

chrisha — Thu, 26 Jul 2018 08:11:48 GMT

Sorry, I retract my previous statement. I tried to reproduce the error through the command line and if I try to update pip I indeed get the same error. So, I guess you are right, that this is indeed a problem with pip.

Is there, nevertheless, a chance that we see a fix for this error? Otherwise, it's nearly impossible to automatically install Python SDK tools on other machines that have long path names especially if it is non-admin installations.

Re: YXI Install on Non-Admin Install

PaulN — Thu, 26 Jul 2018 16:20:22 GMT

Hi @chrisha,

Could you please check if registry modification suggested in post https://community.alteryx.com/t5/Dev-Space/Python-tool-install-fails-due-to-long-pathnames/m-p/189089#M526 fixes your issue?

Kind regards,

Paul Noirel

Sr Customer Support Engineer, Alteryx

Re: YXI Install on Non-Admin Install

chrisha — Mon, 30 Jul 2018 12:28:01 GMT

@PaulN, yes, this indeed seems to have fixed the problem for now. Thank you!

Same as @elatt we'd prefer a long-term solution involving no admin rights which are necessary to change the registry entry.

Re: YXI Install on Non-Admin Install

TashaA — Tue, 31 Jul 2018 15:56:04 GMT

@chrisha @elatt @PaulN

We have logged this issue and I will update this post when we have a fix planned!

Thanks so much for all the great feedback and @PaulN for the work-around.

Installing alteryx fail

engabuhuraira — Sun, 15 Sep 2019 23:56:39 GMT

Dear team, I need help I can install the alteryx

can you help the process because I faced this issue

Installing python dependencies .....

Re: Installing alteryx fail

TrevorS — Mon, 16 Sep 2019 15:14:59 GMT

hello @engabuhuraira
Can you please elaborate on the issue you are encountering?

If possible, please send a screenshot of the error message you have received when you attempted to download the software.

Thanks!

TrevorS