topic Re: Gallery Admin Help Pages Missing | Alteryx 11.3 in Alteryx Designer Desktop Discussions

Gallery Admin Help Pages Missing | Alteryx 11.3

KJennings — Thu, 24 May 2018 04:26:02 GMT

Ref: Alteryx Server/Designer 11.3

Article: https://community.alteryx.com/t5/Alteryx-Knowledge-Base/New-Gallery-Admin-Help-Page-Alteryx-11-0/ta-p/46748

After upgrading to Alteryx Server/Designer 11.3, the Gallery Admin Help Pages are not available as described in the referenced article link. Clicking the HELP link only brings up a blank page.

Has anyone else encountered this issue? Is there another link that we can use to get to this documentation?

Thanks!

Re: Gallery Admin Help Pages Missing | Alteryx 11.3

JessicaS — Tue, 07 Nov 2017 20:11:38 GMT

Hi @KJennings ,

Is this the link you are looking for ?

https://help.alteryx.com/server/current/admin/index.htm

Thanks,

Re: Gallery Admin Help Pages Missing | Alteryx 11.3

KJennings — Tue, 07 Nov 2017 20:20:06 GMT

Jessica,

Thx for the response.Per the doc I linked, that looks to be the page,

Question - why does the "help" link I referenced no longer work in 11.3? Is this universal to 11.3? or does our site have an issue?

Regards

Re: Gallery Admin Help Pages Missing | Alteryx 11.3

JessicaS — Tue, 07 Nov 2017 20:22:22 GMT

Hi @KJennings ,

It should work for version 11.3. I was able to access https://help.alteryx.com/server/11.3/admin/index.htm

Can you try clearing the cache in your browser? Does it happen in multiple browsers?

Thanks,

Re: Gallery Admin Help Pages Missing | Alteryx 11.3

KJennings — Mon, 13 Nov 2017 14:54:24 GMT

Hi Jessica,

Sorry about the slow response. I have determined that this issue is occurring with the Chrome & IE browsers, but the HELP link works fine in Firefox. I have dumped the cache from my browsers, and executed a full reboot of my workstation several times since I identified this issue.

I will chalk it up to gremlins, but welcome any additional suggestions you may have to offer. I can use Firefox to access what I need.

Thanks, and have a good day