topic Re: Alteryx 11 Performance Issues in Alteryx Designer Desktop Discussions

Alteryx 11 Performance Issues

TylerMay — Thu, 24 May 2018 02:54:15 GMT

I upgraded to Alteryx 11 (from 10.6) this week and it is behaving extremely slow. Every click takes about 10-30 seconds to respond. When I deactivate a tool it takes 15 seconds for Alteryx to catch up. Is this happening for others as well?

EDIT: I realize I am providing a minimal amount of information but i am thinking the Sharepoint tool is contributing to the performance. Is anyone having issues with the Sharepoint input tool?

Re: Alteryx 11 Performance Issues

Martin_Bosak — Tue, 21 Feb 2017 12:31:55 GMT

I have same issues. Not that bad, but from user experience perspective it is SLOW!!!

especially search/find tool, and sometimes working with workflows where is an error.

Martin

Re: Alteryx 11 Performance Issues

ulrich_schumann — Tue, 21 Feb 2017 13:07:38 GMT

I updated from 10.6 to 11.0 this week as well. The overall performance is fine for me except one recurring issue: When I use the new search tool, quite often the system seems to freeze for 30 to 60 seconds (showing a message a the very top: system is not responding). Then working again fine.

Re: Alteryx 11 Performance Issues

hhaigh1 — Tue, 21 Feb 2017 19:55:30 GMT

@ulrich_schumann @Martin_Bosak

The new search functionality in Alteryx 11 is a global search that searches locally for tools but also the community and the help documents online. As such this could be impacted by your internet connection.

Re: Alteryx 11 Performance Issues

Martin_Bosak — Tue, 21 Feb 2017 20:41:36 GMT

@HenrietteH

I don't understand,...

this is BAD user experience. It freezes (this can't happen for a program even it is touching the Internet)

whatever is my internet connection - it would be good, that application would not freeze out.

It is crucial for normal work to see local results immediately as before. I was using this search tool extensively in the previous version, now I can't.

The same for clicking on tools on canvas when there is any error in workflow (sometimes without an error) - freezing for a few seconds. - what about this?

Some actions really takes far more time than before - and this is a showstopper for developer. (especially when the speed 'was' greatest advanced of alteryx).

This can't happen for developer tool.

and it is not due to internet connection.

Re: Alteryx 11 Performance Issues

LeahK — Wed, 22 Feb 2017 01:27:12 GMT

Thank you for the additional information @Martin_Bosak. We've escalated this issue to our Product Management team, who is investigating further. I apologize for the less than ideal experience, and will make sure we provide an update as soon as possible. Thank you in advance for your patience.

Re: Alteryx 11 Performance Issues

Garrett — Wed, 22 Feb 2017 23:16:02 GMT

New Global Search feature is causing some major development delays and lag on our systems; particularly virtual machines/servers that are isolated from the internet, accessed via RDP/VPN, etc.

Anyway to disable Global Search feature? This would be a nice/required feature for our Alteryx user base that is used to getting quick access to tools via the old Search functionality.

Re: Alteryx 11 Performance Issues

RodL — Thu, 23 Feb 2017 00:21:15 GMT

FYI...I was hoping that it might be connected to the User Settings (Advanced Tab) where you can set the Help Source to "Offline".

It doesn't appear that affects the Search functionality.

It would make sense for that setting to apply to both (since if you want Help to be Offline, you probably want the Search Offline as well.

Re: Alteryx 11 Performance Issues

Garrett — Thu, 23 Feb 2017 19:17:09 GMT

First thing I tried too Rod! Great minds think alike.

Re: Alteryx 11 Performance Issues

torridpsu — Fri, 24 Feb 2017 18:57:50 GMT

We just installed version 11 too and are noticing the same unresponsiveness as described above. 10-20 seconds for dialog boxes to open.

Re: Alteryx 11 Performance Issues

BenG — Fri, 03 Mar 2017 15:31:42 GMT

Hi Everyone,

Thank you for reporting this issue and providing extra details. We have been able to track the issue down and are planning on releasing an update that resolves the problem. I will post again once that is available. I am expecting to have an update by the end of next week.

The problem we found was related to internet connectivity. The feature works really well either with full internet access or with none at all. The problem occurred when there was indeterminate internet connectivity. In this scenario we were waiting for a timeout on the connection before continuing. Apologies to anyone that was affected and we will get this updated for you soon.

Best Regards,
Ben

Re: Alteryx 11 Performance Issues

CFHMC — Fri, 03 Mar 2017 21:34:06 GMT

Yeah this makes 11 unusable over VPN. Wasted so much time waiting for timeouts while trying to view sample data sets to build formulas. 10 worked beautifully for me over VPN. I can't hardly wait for this update. Thanks for responding and find the issue so quickly.

Thanks,

Michael

Re: Alteryx 11 Performance Issues

sbedwell — Mon, 13 Mar 2017 17:37:12 GMT

Hi Ben,

I have Alteryx 11 installed on a server with absolutely no access to the 'outside world' and having the following two issues while RDP in to that server.

1) Launching Alteryx takes about 2 minutes. The server is quite beefy with very little activity, so I would expect it to launch in seconds not minutes.

2) Clicking on "search" and typing even 1 character pauses the entire window for about 2 minutes.

I just wanted to make both of these are being addressed, since you mentioned the problems did not occur on machines with no internet access.

Thanks,

Scott

Re: Alteryx 11 Performance Issues

BenG — Mon, 13 Mar 2017 21:37:05 GMT

Yes, the issue that you are describing matches the performance issues we were seeing and will be fixed in the near future.

Thanks,

Ben

Re: Alteryx 11 Performance Issues

sbedwell — Thu, 16 Mar 2017 13:22:29 GMT

Thanks Ben!!

Scott

Re: Alteryx 11 Performance Issues

Kuehner — Tue, 21 Mar 2017 16:42:18 GMT

I have an issue which is related to this topic, but not with the search tool but moving tools around or renaming tool container.

When typing in the name of the container, I can literally watch how each letter is appearing, it takes roughly a second per later ... pretty annoying.

I guess fixing the issues with the internet connection won't help in my case ...

Cheers Tom

Re: Alteryx 11 Performance Issues

mbarone — Wed, 22 Mar 2017 18:58:16 GMT

Yesterday I installed 11.0.5.26351 to fix the 32-bit ODBC issue (known issue). Both yesterday, and today, my designer has stalled for up to 30 - 60 seconds, sporadically (about 6 times total). The last three times I really paid attention, and each time it was because I was either accessing the formula tool, or moving it around the canvass. I know in beta testing the formula tool had performance issues, and they seemed to be fixed as best as possible with the official release (although those of us used to the instantaneous response of the old formula tool will notice the difference). Not sure if it's just me having the issue or not.

Re: Alteryx 11 Performance Issues

patrick_mcauliffe — Thu, 23 Mar 2017 02:26:03 GMT

By any chance, have you tried disabling the Data Profiling option?

I'm on 11.0.5.26351 also - seemed to improve performance.

Re: Alteryx 11 Performance Issues

mbarone — Thu, 23 Mar 2017 11:08:30 GMT

Yes, but not until after that 6th time yesterday. Hasn't happened since, but I went home shortly after. We'll see how it goes today with that turned off.

Re: Alteryx 11 Performance Issues

mbarone — Thu, 23 Mar 2017 14:59:45 GMT

It did happen twice already today. I'll go along as normal. If it's still an issue by early next week, I'll just revert back to 10.6 until more bugs are worked out.