Time out error in gallery - large workflow

Question

I have a large workflow that takes in data from dropbox, and spits out a bunch of PDF reports. I'm uploading it to our server gallery (takes a surprisingly long time, like 4-5 minutes), and when I run it in the gallery I get the error:

"Server Error: 500 Server Error Timed out in InboundNamedPipe::ReadFile: after 30000 milliseconds"

Sounds like it times our reading in a file? I don't know why anything in here would take over 30 seconds to open, but even if it does is there a wayto extend the timeout period?

It works fine when I run it in designer on my laptop.

MCDR929 · Answer

I'm also having this issue on our worker node. I understand the need for timing out, and I don't want to extend that time.. but I want to figure out WHY it's timing out when the only file it needs to read is a pretty small excel file.  Have you found any helpful information?

cpapaioannou · Answer

Were you able to find a solution here? We are facing the same issue...

wildflower · Answer

Hello @Claje,

We're getting the exact error out on our prod gallery and when I checked with our server admin, the Worker Config does not have a limit set on job runtimes. Do you have any other suggestions for the timeout error? Our large workflow connects to our Hadoop cluster via in-db tools. There's nothing on the hadoop end that would time out. The workflow out on the Alteryx gallery worked initially in August but some time in September, this error began to pop up. Thank you.

limit not set