Can't view profile or change role of user in Alteryx Gallery

Alekh

I am running Alteryx Server 2020.4. I changed the Run As user in Alteryx System Settings to a new account. We are currently using Windows Authentication as Authentication Type. When I'm in Alteryx Gallery, I can't view the profile of this new account, it just shows up as loading or blank. I also can't change the role of this user, it will just say 'Failed to change role'. Any ideas on how to fix this? I want to remove the old run as user as the curator and change to the new one. It has a valid windows account so not sure why it's not working.

fmvizcaino

Hi @Alekh ,

Something similar happened to me once and it was related to the AD user. 

The IT department created an user without the last name and Alteryx has that as an obrigatory field.

We needed to go inside the mongoDB to update the user registration. Another suggestion was to update the user's last name.

Best,

Fernando Vizcaino