Can I attach previous email sent in a current email??

Question

Hi,

I have a requirement where I need to send 2 emails in 1 week to the same person. In the second email to be sent on the 7th day, I need to attach the first email which was sent on the 1st day. Or another approach can be if I can send the second email on top of the first email. Like if I am reply on the first email.

Is it possible in Alteryx to store the email sent in the first place and then send it as an attachment with the second email sent on the 7th day.

Let me know if its confusing, I can explain more.

Email

kc03 · Answer

Hi @afv2688 ,

The attachment should be in .msg format. Let me explain you with an example,

I am sending my first email to a customer saying that you account has been created. Please fill your personal details in the profile in 7 days else your account will be blocked.

Then, on 7th days, I have to send another email to the same person, with a message says "Your account has been blocked."

Now in second email, I need to attach the first email sent to him 7 days ago and the email should be in .msg format so that the person could open the first email. Does it make sense?

afv2688 · Answer

Hello @kc03 ,

If you are creating the attachments with Alteryx you could store them as an yxdb, after that when sending the second email you could create both attachments as the desired output and send them together to the person.

The first attachment should then be replaced every time there is a new first email created.

Would this be something possible to be done for you?

If you give me the conditions I may be able to come up with something.

Regards