Jobs on Analytics Hub Stuck in Queue

Hello,

We recently upgraded to 2020.4 and it seems when a workflow is uploaded to the server and ran, the job is stuck in 'Queued' and it never runs. We are currently working on trying to get files to write to folder locations from Hub as well. Could our changes have had an adverse affect on the ability for Hub to run jobs? Or did we miss a setting within the new 2020.4 version?

Thank you!

Server

2020.4

queued

Analytic Hub

jobs

Accepted answers

Joe_Lipski

Another thing to check is that your engine worker is 'Alive' in Platform Admin > Engine Workers > Worker Status

All comments

Joe_Lipski

Hi Nathan, I'd take a guess that this could be to do with your settings and cutlass files being overwritten with the upgrade.

I'd suggest trying to open them in a notepad editor and making sure that the hostnames are correct.

More info in these two posts:

https://help.alteryx.com/current/alteryx-analytics-hub/upgrade-analytics-hub

https://help.alteryx.com/current/alteryx-analytics-hub/configure-tls-ssl

NathanOch

We confirmed it has the correct server name in the files, but it isn't the fully qualified domain name. Would that matter?

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