Emails are not receiving after changing SMTP though I am in CC

Hi,

Our firm recently changed the SMTP server. I changed the SMTP server & Port in my workflow. Emails are flowing but the recipients are not receiving those emails. My name is in BCC and I received the email but a few people in CC did not receive it. I am not sure what is the issue.

Does anyone know about this?

Server

Accepted answers

All comments

grazitti_sapna

Hi @kc03 . would suggest you to try sending the recipients an email separately just for testing purpose if possible or you can check the workflow for any minor formula errors where the recipients email might not be in a proper format or might be missing a semi colon (";") there can be various reasons for you can test it on some of your test emails as well.

Also ask the recipients to check their spam box.

Thanks.

kc03

Hi @grazitti_sapna

Workflow was running fine before I changed the SMTP. Its happening after I changed the SMTP , Port and added a service account.

";" is there. Nothing is there in Junk folder.

Quick Links

This months top contributors

atcodedog05 19598

Qiu 15880

binu_acs 15708

MarqueeCrew 13708

apathetichell 13703