Email Tool error failed to send to one or more recipients

Hi,

When using email tool to send to 1 or many recipients, we are getting this error (attached). We intend to send to many but testing with 1 user in TO field already fails. The SMTP set up and FROM is one that has been used before many times so no issue there.

Using 2019.4 Alteryx version.

error recipients.png

error recipients config.png

Accepted answers

fmvizcaino

Hi @thisceci ,

I've reproduced your error in a example of mine and I received that exact message when I removed the 'Use SMTP Authentication', so in my case, it was a matter of user and password need.

Let me know if this makes sense to you.

Best,

Fernando Vizcaino

All comments

fmvizcaino

Hi @thisceci ,

I've reproduced your error in a example of mine and I received that exact message when I removed the 'Use SMTP Authentication', so in my case, it was a matter of user and password need.

Let me know if this makes sense to you.

Best,

Fernando Vizcaino

thisceci

Thanks @fmvizcaino for testing it out. Worked here too once used creds.

cambiukpytou

To anyone who happens to see this for another reason, check your SMTP IP address provided, you may be working with an email IP that is only configured to email internally (in case you are looking to send emails externally) I am currently working through it right now to test to see if maybe I need to point to an external email server IP that allows external email communication. I will post an update if I have solved the solution.

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