CREW MACROS-external program "SupportingExes\AlteryxRunner.exe" returned error 1073741502

Tirumal

 The external program "SupportingExes\AlteryxRunner.exe" returned an error code: -1073741502

All the crew macros jobs are failing in schedule. The workflows are working if run manually instead of schedule.

Things checked:

• Reinstalled Crew macros in D drive
• checked the path of macros in C:\ProgramData\Alteryx\DataProducts\AddOnData\Macros: pointing to the one installed[Settings]
  DefaultFolder=CReW Macros
  MinimumAlteryxVersion=10.0
  Path=D:\AlteryxMacros\Macros\Macros
  
• Added the path in environmental variables

Restart of the server helped to resolve the issue temporarily.

The same issue popped up again during the weekend. 

• Checked workflow dependencies and tested, its unable to find the directory.

All the jobs were running fine previously, but the issue started from 2 weeks.

There were user-defined macros created recently but checked it is not affecting this as the restart of the server ran all jobs normally.

Versions:

Latest Crew macros

Alteryx Version: 2018.2

64 BIT Windows Server 2012 r2

If someone has come across this issue previously or know any solution to this issue please let me know. 

Thanks in advance.

DirectoryError.PNG

WorkflowError.PNG

Paulteryx

Hi, have you checked to see if you have valid credentials in Alteryx System Settings under "Run As"? This is the place that will house credentials that will give scheduled and Gallery loaded workflows access to directories in your environment. If you don't have credentials there, Alteryx uses the system default which generally does not have access to much in the environment.