Not seeing new users

Hi all,

I've recently added a few new users to my company's gallery but I am unable to find them as users, I had to search for their private studios to locate them and move to a desired studio, see example below:

I added the user Lucy and searching for it returned no results

i was able to find her private studio and then move her to the studio I want. Currently this is the only way I can find these users I added (about 14 of them)

Clicking on the user name on the studio brings me to the Edit User page, so the user exists. I was also able to login as the user, download workflows, etc.. but I still can't search for the user.

This is an issue because I have to add the user to a data connection, but since I can't search for them, I can't add them, Anyone experienced this before?

Currently using Alteryx Server v11.3

Server

Accepted answers

PaulN

Hi @Derangedvisions,

I was on a call with @Carlos_A earlier today and we fixed his issue. We had to rebuild the search index of Alteryx Gallery (Lucene). This operation is generally done in coordination with Customer Support. As I understand that you have already logged a ticket with our team, my colleagues will be able to assist you.

Kind regards,

Paul Noirel

Sr Customer Support Engineer, Alteryx

All comments

Derangedvisions

Correct me if i'm wrong- but I think if you have "enable users to register" they have to register after you have added them for them to show up.

Carlos_A

Hi @Derangedvisions

Can't say i'm a server expert, but I believe the button only enables/disables manual user registration (i.e. a user goes to the server page and chooses to register). It doesn't seem to affect a user, after the admin has added him/her. From the docs:

"By default, users are not allowed to sign up for access to your company's private Gallery. To allow users to sign-up for your company's private Gallery, on the Users page, select Yes for Enable User Registration."

I also tried changing that option to "No" and add a new user, but I am still unable to see them.

Thank you,

Carlos

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