Gallery - App won't run

Question

HELP please.

We have an app which has been working fine.

However today when I try to run the app I'm getting an error that the App interface could not be loaded.

Then the run button gets greyed out and on mouse over a no entry sign appears over the app icon.

Does anyone have any idea why this is happening, seems to affect other apps as well.

Attached is a screenshot.

Any help would be appreciated

Alt_check_error.bmp

zazil · Answer

This happened to me when I tried to run a workflow that was created from a more advanced version of Designer (2018.4) than what was running on Gallery (2018.1).  Make sure your Designer is a compatible version with Gallery.

-Zazil

Collies · Answer

Not sure what the tools are the app was written by a colleague.

It has file selectors on the home screen to load files to use in checking data entered in another excel file.

The app ran fine yesterday, but won't run today with this error.

Also other apps on the Public gallery won't run either not just ours so looks like an issue with the gallery not our apps

Thanks for the response.

BenMoss · Answer

One question I have is what type of interface tools are you using?

Secondly, as this seems like a technical error I think you should raise this with support@alteryx.com so they can jump on a screenshare and review the issue with you.

Ben