I've been trying to renew our academic license for over a month

Question

As the title states, I've been trying to renew our academic license for over a month. I've sent our information in to all the usual channels, support, procurement, directly to a number of people, to the Alteryx site   No replies. No feedback.

Every year I encounter roadblocks to renewing our licenses. This has been the worst. I've followed all the instructions, recommendations, etc... but get back crickets.

Can someone at Alteryx reach out to me?

Bob Bair

UNC Charlotte

rdbair@charlotte.edu

704-687-7468

rdbair1066 · Answer

Thank you! I purposely started the process of renewing the license a month in advance. Even that wasn't enough. Thank you for replying so quickly.

Bob

alexnajm · Answer

@rdbair1066 there are a lot of people experiencing these issues, so I looped in the relevant folks - Community members won't be able to give you access unfortunately, only Alteryx SparkED

rdbair1066 · Answer

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