Have not received Alteryx Cloud Licenses

Hi community -

I have successfully been using Alteryx Cloud in my accounting analytics course for several quarters. This quarter, I never received my licenses, despite requesting them in November. I've reached out to everybody I know at Alteryx and have not heard back. My Alteryx module in our curriculum starts soon (with 135 students) and I am very concerned! Any advice on getting help? I've even called corporate headquarters.

Thanks,
Julia

Basic Creator

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hdesai7

Hi Julia, we are having the same issue this semester. There is just no response from Alteryx. Have you found a solution or have you been able to contact anyone? Do you know anyone we can contact?

juliaarielrohr

I haven't - I've contacted everybody I know to contact, I've sent linkedin messages, called corporate headquarters, repeatedly emailed the fulfillment inbox... I'm at a loss of what to do next or how to proceed with my class schedule.

Qiu

@SparkED_Team
Tag for your action.
I believe this is related to the SparkED program.

alexnajm

Have you submitted a case as well? Might be worthwhile to start that since there should always be someone able to respond: https://my.alteryx.com/cases/

juliaarielrohr

I have opened cases - I get a response that "it is being forwarded to the appropriate team" the case gets closed, and I never get help.

alexnajm

I'm sorry to hear that - that's not good on their part ☹️

Does your MyAlteryx specify your account manager? If it's someone here, we can try tagging them for visibility

juliaarielrohr

Thanks for your response, I agree! And yes, it does, Kim Yohannan. I've e-mailed her and haven't heard back. I don't think she works at Alteryx anymore based on her LinkedIn.

hdesai7

@SparkED_Team @SparkED_Admin There is no response from fulfillment team on our requests for lab licenses for Intelligence Suite and Analytics Cloud. It has been several days. Eric Roy and Ashley Schmitt seem to have quit. Please respond on priority. We have classes to run.

hdesai7

I have submitted the case. But, the issue is that there is no university relations contact anymore to even look at the cases.

juliaarielrohr

I received information from another academic that Alteryx no longer has dedicated support for SparkEd.

I think I found a workaround for my own workspace, maybe it will work for you, too. DePaul has several courses and instructors that use Alteryx Cloud - when I am in my account I hit my userperson in the right hand corner, selected "account admin"> DePaul University. Under "products" I expanded designer cloud and could see the # of available licenses and licenses assigned. I was able to then go into "workspaces" on the left, add myself to my colleague's workspace (3 dots, manage admins, add email to invite workspace admin, added myself). Then I went into his workspace (open workspace), under users selected all his users, "disable"... then I had to go through one by one and remove (3 dots, remove, delete all files... sometimes it wouldn't let me and i would have to transfer files to myself to get it to delete). Of course, I communicated this with my colleague, this was for a course he taught last year. Even though he had received an email that said his contract was expiring, it seems that was not the case, we still had access to the licenses from his course from last year.

That freed up enough seats/licenses for me to then go back to my workspace and add all my students. This is not necessarily a permanent solution, as our current total licenses may not accommodate all of our quarterly need going forward, and without a response from Alteryx we may have to reconsider changes across undergrad and graduate analytics curriculum.

hdesai7

I wrote to CEO of Alteryx, Mr. Macmillan, and he has assured me that he is helping us. I just got an email from Fulfilment. They also told me to contact Sylvia Pereira - sylvia.pereira@alteryx.com

juliaarielrohr

Wow, good idea, I'm surprised you heard back. Thank you for sharing, I'll email her!

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