Python Tool on Server/Gallery - periodically cannot find module

Question

Hi there! Has anyone seen this before? We have workflows that use a custom Python tool with the same code. They are run at different times.

Periodially we get this error on the Server, but it's confirmed that the package is installed on the Server.

Some times the workflow works and is successful, other times its not.

from boxsdk.object.folder import Folder ModuleNotFoundError: No module named 'boxsdk'

Any insight is appreciated!

evelyn69mohr · Answer

This issue suggests an intermittent environment problem, likely related to Python's path/virtual environment not being consistently activated or available during every workflow execution, despite the boxsdk package being installed on the server. Try ensuring the workflow explicitly uses the correct Python interpreter or virtual environment where the package is installed.

dreldrel · Answer

If you have multiple nodes, you need to ensure that all nodes have the library installed. Maybe it's a good chance to list the library installed on each machine and make sure they are synced moving forward

KGT · Answer

Good call! Didn't even think about multiple worker nodes... I'm too far out of practice with server setup... That makes more sense than the running user and would be a higher priority to check!