Interface Designer Link Tool Fails

Have a workflow that has a link added to the interface. Just a text file sitting on the network with user instructions for pre-run steps to verify.
Workflow is deployed to gallery.

Clicking the link does nothing.
Right click and open in new tab results in blank tab with #blocked message. (I have tried adding site to Chrome list of allowed sites for pop ups to see if that helps, but it did not.)
Right click, copy link address, and paste into new tab opens file successfully.

Checked with my server admin and he does not believe the server is blocking this.

Anyone know why it won't open upon straightforward click?

Interface Tools

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All comments

OTrieger

@rromeo

Are you trying to run the automation from Designer or Gallery?

rromeo

Gallery.

apathetichell

is the file on the server and at the location which you are directing to on the app interface screen? If this is a network location can the server/worker node access it?

OTrieger

@rromeo

When running Alteryx from Designer your computer will use your ID to access folders, when running automation from Gallery the gallery user ID will be used to access the folder, ensure that this user has access to the folder.

caltang

Why not host it on SharePoint or a general link which the server has access to rather than a .txt file?

Otherwise you could technically write out the instructions in the interface tool itself if it's not too long.

dreldrel

Is this issue fixed? Maybe you can just put the link in your label

Gaurav_Dhama_

Looking at the link, it looks like it is a shared folder rather than an actual link. Shared Drive path will not work as that is not really a link but rather a local path that your computer has access to.

For a link to work it should have Http: or https: at the beginning.

But you can definitely open in browser as well by copying the link and searching it in browser like edge or chrome, just add file: before the link.

for example: file://domain.com/sharedrive/foldername/ReadMe.txt

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