Preserver special characters in the email body

Question

Hi Team,

I am working on a workflow which is sending email at the end. In email text some special characters are not coming properly. E.g. the text "Nestlé Nutrição Infantil" is coming as "Nestlï¿½ Nutriï¿½ï¿½o Infantil" in the email body. However the data is preserved properly in the attachment. Please advise how to fix this issue so that the data is preserved in the email body as per the attachment.

Thank you.

Regards,

Amol Patange

Hsandness · Answer

I don't know much about SMTP servers, but my guess would be it's an issue with the SMTP server you're using if all the data within the workflow is encoded using UTF-8. You're probably outputting your text as UTF-8 in your Output Data tool which is why it doesn't garble the characters.

Hsandness · Answer

I'm not experiencing that issue on my end. Could you share your workflow if possible? The input and output match in my test workflow. It would help to know where the text is coming from before it's being sent within the email tool. It might also be helpful to know which encoding your SMTP server is using.