Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reached (ToolId: 20)

Question

Hi Team,

I am downloading a zip file which contains bunch of CSV files  by hitting a URL  and saving it to a folder.  But getting above error for one of the URL. How to resolve this .

I am using Download Tool and passing URL and Download Path as parameters.

Please let me know in case of any more details.

Thanks

Vishnu

Dean4U · Answer

Hi @VVRD_15,

Thanks for getting back to us. Did you get a chance to check out the link below? It has some helpful advice:

https://community.alteryx.com/t5/Alteryx-Designer-Desktop-Discussions/Email-102-Record-1-Func-curl-easy-perform-failed-ret-28-desc/td-p/1173604

One of our community users suggests using the info from the link below:

https://mimecastsupport.zendesk.com/hc/en-us/articles/34000803286547-Authentication-Outbound-SMTP-Authentication-for-Devices

If you are still experiencing issues, I recommend logging into my.alteryx.com and navigating to the 'Case Management' section to submit a new case to our technical support team. Hope this helps.

Take care.

VVRD_15 · Answer

Hi @Dean4U

Thanks for your reply. Yes, the link working fine in the browser and able to download the file. but when it comes to Alteryx is there any way resolve this issue.

Thanks

Vishnu

Dean4U · Answer

Hi @VVRD_15,

Thanks for reaching out to us. Have you tried checking the connection or verifying that nothing (security firewalls, proxy settings, etc.) is blocking the connection to the download server? Additionally, these timeouts can also occur when the files are too large.

I found another post where a user was getting a similar error while using the email tool. You can check out the response they received, which might also help you:

https://community.alteryx.com/t5/Alteryx-Designer-Desktop-Discussions/Email-102-Record-1-Func-curl-easy-perform-failed-ret-28-desc/td-p/1173604

Hope this helps.

Take care.