Time Zone Support Window Wont Close

Question

I just got access to the prod server and when I try to access it, the "time zone support" box appears, but I cannot select any time zones nor close the window.

I tried the refresh trick where you refresh the screen and then immediately press one of the tabs on the left hand side and then the timezones appear. However, this is not working. I also do not know how to submit a support ticket. Any help would be appreciated. Thanks!

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TheCoffeeDude · Answer

Have your gallery admin edit your user profile on the gallery and assign a time zone for you.

jrgo · Answer

I've seen this once before (on a company I consulted on) and had determined that the problem was that the user failed to authenticate, which the server was set up for Windows Auth. Reason why it failed was because the server was in a different domain than what it's end-users are logged into their computers with. Alteryx Server does have multi-domain support (must be within the same domain forest) but will have issues if the trust policy on both domains aren't the same.

Company ended up setting up Gallery to use SAML Auth instead (new server install, don't ever do this on an established Alteryx Server) so never found out which trust policy exactly was causing the problem, but something that you can share back with your IT team if this may sound like the problem you're having.

https://help.alteryx.com/current/en/server/configure/configure-alteryx-server-authentication.html#idp406671

Best of luck!

-Jimmy

Austinjamesbrooks5 · Answer

Having the same issue!!