Issues Downloading Tools from Marketplace

Hello!

I currently use Alteryx version 2023.1. Since upgrading to this newer version, I've had issues downloading ANYTHING from Alteryx Marketplace.

When I try to download any tools, this error pops up: "COULDN'T DOWNLOAD - NETWORK ISSUE".

I've tried the following:

- Restarting computer

- Clearing cache and using both IE/Google Chrome

- I have zero problems downloading files from other websites

Please advise. Thank you in advance!

Developer Tools

Download

Marketplace

Accepted answers

tsui_megan

The issue has been resolved.

I was able to download tools without any issues only when I DISCONNECT from my VPN. 😊

All comments

OllieClarke

@tsui_megan
That's very strange. The version of Alteryx you have installed should have absolutely 0 bearing on your ability to download files from a website. Have you tried downloading on another wifi/hotspot connection?

tsui_megan

Hello @OllieClarke, thanks for your response! 😊 Yes, I've tried to download using different WiFi connections. Still the same issue.

tsui_megan

The issue has been resolved.

I was able to download tools without any issues only when I DISCONNECT from my VPN. 😊

lautifal

I am having this issue and it doesn't seem to matter if I am on VPN or not, different hotspot, different browser, etc. I keep getting network error and am getting a bit frustrated. It shouldn't be difficult to download a small tool...

dataguyW

Having the same issue now. I know this is an older ticket, but I can't figure out why I can download anything else but from the Alteryx marketplace. I've asked for a network security team to walk through this as I suspect the .YXI extension is throwing some sort of error. Is there anywhere else I can get this in a more normal extension like .exe or .zip. ??

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