Alteryx Server Installtion on EC2

I have set up the EC2 instance which is running and I have attached the configuration of the server. I have a remote desktop connection on my pc to access this virtual server and I installed the Alteryx server in it. The machine is configured to run on my ec2 instance but when I am trying to access the gallery link. It doesn't load. It shows me a blank page.
Can anyone help here ?

ConfigEC2.PNG

Gallery

Connectors

Server

Accepted answers

fmvizcaino

Hi @Vineet54 ,

Please follow this tutorial to troubleshoot your issue. https://knowledge.alteryx.com/index/s/article/Gallery-Service-failed-to-start-in-a-timely-fashion-1583461461796

It is probably the Gallery URL. Have you changed the URL to anything else other than localhost? or checked the SSL box? Please share a printscreen of this part if possible and I will help you troubleshooting.

Best,

Fernando Vizcaino

Vineet54

Hi Fernando,

I was able to solve it. Followed your link and disabled the SSL/TLS and it worked. Also, changing the default browser worked. Even though I have disabled a lot of security measures in Internet Explorer it doesn't open. When I switched to Chrome it runs fine

Thanks

All comments

fmvizcaino

Hi @Vineet54 ,

Have you configured the Alteryx System Settings already? If not, here is the step-by-step documentation for that. https://help.alteryx.com/20231/en/server/configure/system-settings.html

Best,

Fernando Vizcaino

Vineet54

Hi Fernando,

I already have. Link which you have attached is not working

fmvizcaino

Hey @Vineet54 ,

Apologies, for some reason, the "L" at the end was removed from the link. https://help.alteryx.com/20231/en/server/configure/system-settings.html

The next step is to see if the AlteryxService on task manager/services is up and running. If it isn`t, go through the Alteryx System Settings configuration one more time all the way to finish and see if that solves the issue.