"Email already exists"

reems

Hey Community,

There's a user that can't sign in to the gallery, it says: "Email already exists".

Is there a way to overcome this? Maybe delete the user from the database?

Thanks

Error message in browser:

image (7).png

Error message from F12 Developer Tools under Network tab:

Server

MongoDB

Accepted answers

fmvizcaino

Hi @reems ,

Go to the Admin > Users page and see if you can find his e-mail there. If you can, access the user and change the e-mail to something else (it doesn`t have to be a valid e-mail)

Not sure if you have multiple domains or if the user SID was changed somehow, but this should fix the issue.

If not, we can try deleting the user from the back-end database, but for that, you will need to have permission to access the server`s machine remotely.

Best,

Fernando Vizcaino

All comments

fmvizcaino

Hi @reems ,

To help you, I need to understand a little more about your server.

What is your server's authentication method?
Is it a new user? If not, does this user have workflows published on the gallery?
Anything out of the ordinary if you go to his user`s page from the admin page?

Best,

Fernando Vizcaino

reems

Hey Fernando,

It's a new user without any workflows published.
New users gets automatically created based on Windows Integrated AD authentication.

This particular user doesn't get created / can't login for some reason.

fmvizcaino

Hi @reems ,

Go to the Admin > Users page and see if you can find his e-mail there. If you can, access the user and change the e-mail to something else (it doesn`t have to be a valid e-mail)

Not sure if you have multiple domains or if the user SID was changed somehow, but this should fix the issue.

If not, we can try deleting the user from the back-end database, but for that, you will need to have permission to access the server`s machine remotely.

Best,

Fernando Vizcaino

reems

Unbelievable.

There was actually a user with that email address (under a completely different name).

Thanks - fixed!

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