Email (102)Record#1: Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reach

BAvitia23

Greetings, 

Getting an error when attempting to send an email with small attachment 

Email (102) Record#1: Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reached

Running Alteryx Version: 2022.3.1.486 Patch: 3

Using Port 465 with TLS

Any advice or guidance is greatly appreciated

Email Timeout was reached.PNG

ArnaldoSandoval

Hi @BAvitia23 

The Alteryx's email tool is having difficulties reaching the SMTP resources, it is trying to delivery the email but the process timed out.

Email (102) Record#1: Func 'curl_easy_perform' failed, ret = 28, desc = Timeout was reached

I googled "us-smtp-outbound-1.mimecast.com" finding the following page: Email Security Cloud Gateway - Outbound SMTP Authentication for Devices which is very informative, you must read that page throughly, now, I noticed they suggest to use the port 587 (which is the default port for STARTTLS encryption, you are not using it, you are using 465 which is for SSL/TLS) now using an incorrect port easily coult trigger a timeout, and that could be part of your issue. I suggest to check all the guidelines from the page referenced above.

Hope this helps,

Arnaldo