I've noticed in the past week or so that I cannot paste screenshots to my posts/replies on the community. As a mac user I normally use cmd+ctrl+shift+4 to screengrab a portion of my screen and store it on my clipboard. When I try and paste in the comment or post text box I get the following error: I've also tried using snipping tool in my parallels and then pasting, but I get the same error. Instead I need to use cmd+shift+4 which saves the screengrab to my desktop, and then upload it from there. Has anyone else had this issue? When I post my comment/post the first time, I also get a warning saying but nothing looks different in my post....

Can't paste screenshots

OllieClarke

I've noticed in the past week or so that I cannot paste screenshots to my posts/replies on the community.

As a mac user I normally use cmd+ctrl+shift+4 to screengrab a portion of my screen and store it on my clipboard.

When I try and paste in the comment or post text box I get the following error:

Screenshot 2023-07-05 at 17.59.03.png

I've also tried using snipping tool in my parallels and then pasting, but I get the same error.

Instead I need to use cmd+shift+4 which saves the screengrab to my desktop, and then upload it from there.

Has anyone else had this issue?

When I post my comment/post the first time, I also get a warning saying

Screenshot 2023-07-05 at 18.02.37.png

but nothing looks different in my post....

Community

Accepted answers

cjaneczko

As a temporary work around you can still paste pictures into a post without the error if you click on the Camera button in the post toolbar. From there you can paste your Snip-It's or screencaps from your program of choice without having to save the file locally. Its a little longer than just pasting in the reply area, but seems to work without throwing any errors.

All comments

fmvizcaino

Hell yeah!!! I`ve opened a ticket with community support already informing them about this bug or recent update.

For some reason, I could copy and paste this gif here as before, but it doesn`t work with images.

Best,

Fernando Vizcaino

Luke_C

Yes!! I don't use a mac so seems to be a bigger issue.

OllieClarke

both glad and sad that it's not just me

cjaneczko

Came here for this (PC user here, not MAC). Having the same issue with posting Snip-Its as well as the HTML error. Just started happening within the last few weeks.

Glad to see its not just me.

fmvizcaino

Following up here. Community support replied and mentioned it is a known issue and they are trying to fix it.

cjaneczko

Luke_C

@cjaneczko Amazing, just gave it a test 😁

caltang

Test-ception!

Clicking on the Camera button:

Once you snip, you have to press "Copy" again, and then paste onto the Camera area. Only then it works.

Thanks for the wonderful temp workaround @cjaneczko !

OllieClarke

Thanks @cjaneczko I've accepted your message as a solution because it's a valid workaround. Hopefully we won't need it for long...

fmvizcaino

Alright then.

Screenshot 2023-07-18 131137.png

Eden60

Test Ception

jdminton

I ran into this issue a few weeks ago as well. I use snag-it and found that copy-paste doesn't work, but dragging the thumbnail from the filmstrip brings in the image as well as copy and paste. I'm not sure if snip-it uses the same process, but you can try dragging the thumbnail and see if that works. I seem to get the full size image as well.

caltang

Tried dragging snip-it, but it doesn't work sadly

Nidhi_Baid

Use the background image feature of comment tool. that will help in pasting the screenshot within the Alteryx.

Nidhi_Baid

Use the Background image option of comment box.

OllieClarke

@Nidhi_Baid thanks for the suggestion, but this thread is about screenshots on the alteryx community, not in designer

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