My Private Studio is missing in the Subscriptions list

Question

I am a gallery (server UI) admin and often have to add myself to other subscriptions in order to manage workflows and schedules.  We are on 2021.2.  I have an interesting case today where I am trying to add myself back to my own private studio/subscription but I am not not showing up when I try to filter for myself.  I tried clearing the cache as I have seen mentioned in other discussions. I've shut down Chrome and Edge multiple times and tried to find it.  Does anyone have a solution for this?  I actually had this happen once before and gave up. Eventually I showed up again in the list - it doesn't make sense.

Thank you for any suggestions!

-Jeralee

missingsubscription.jpg

fmvizcaino · Answer

Alteryx only updates/fix the most recent version, but they have improved the search bar on 23.1 according to the release notes.

https://help.alteryx.com/release-notes/server/server-20231-release-notes

Best,

Fernando Vizcaino

jeralee · Answer

Thank you! I did find it by scrolling through all 54 pages of our subscriptions.  I have noticed the bugginess in the search bar, as well, but it usually clears up.  This is the first time it has persisted. Is this something we can report to the team to fix?

fmvizcaino · Answer

Hey @jeralee ,

No idea what could be the reason for this error. I know that the search box doesn`t work as it should so it could be a little buggy.

I suggest you look for the subscription name and see if you are added to the subscription.

Best,

Fernando Vizcaino