Error message on new Salesforce Input tool

Question

Hi

I've uploaded the latest Salesforce input tool and get an error message (see image). The older input works most of the time, but on some reports crashes Alteryx.

Does anyone have any ideas on how to resolve?

Thanks

AndrewSu · Answer

@Alistair , it's likely something to do with the Python packages.  Support will be able to assist!

Alistair · Answer

Hi Andrew

Thanks for getting back to me . I've now got latest version of Alteryx Designer, and latest version of Salesforce connector. I've still got the same issue ;-(

I'll log a support call.

AndrewSu · Answer

@Alistair , which version of Designer are you using?  are you using the most up to date connector that's listed here: https://community.alteryx.com/t5/Community-Gallery/Salesforce-Input-Tool/ta-p/877898 ?

Check out the threads below and see if they offer any insight.

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Salesforce-Input-errors-V4-1/td-p/701203

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Salesforce-Input-Tool-Traceback-Error/td-p/796958

If this solves your issue, please mark this reply as the solution so that others in the Community can benefit from our collaboration.

Thank you.