Receiving occasional blank email events after server upgrade

We upgraded to Server 2022.3.1.430 last week and ever since we are receiving some email alerts that are blank.

No one in the 'To', No subject, no body. It only applies to about 2% of our usual emails but I cannot see a reason why in any of the workflows why its happening (when I check the workflows that finish around that time). Seems to be hit or miss as to which one it is.

Anyone else experiencing this?

Thanks,

Server

Events

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CatheyH

We are on 2022.3 and just ran a workflow that usually sends an email with attachment to a circulation list and this happened.

No subject, no recipients listed, no body, no attachments.

Unfortunatley the workflow is not one that we can easily rerun with outputs so will wait until next month to find out if a block until done before the email tool will fix it.

Edited to add that this workflow was run manually on server machine, not in Gallery/UI.

AtlasDougged

We just upgraded to 2022.3 as well, and some users are having same experience locally, and on server. Did anyone find a solution to this issue? Ours is more consistent rather than occasional. Pinpointed it to the checkbox in the email report tool for the body section. Doesn't produce error when selecting the checkbox to use field.

glenebb

Ours is still doing it and we've been in contact with Alteryx on a weekly (if not daily in some periods) basis. Its currently sat with the product team to investigate.

For us, it isn't just the email tool that's doing it. We also get them from the events.

glenebb

Latest update for those following:

Our product team have been continuing investigating this issue and they have the below update:

The issue appears to be a race condition is happening between the method that sends the email and the email server sending back a success message. For example, we send the email send request, before the request is completed by the email server we have determined the request failed because it took too long to response so we send again. We have been able to recreate this behavior.

levell_x_dunn

What was your steps to get this fixed?

JH_RCCB

Hello!

We are also experiencing this issue. Has the product team identified a workaround or solve?

2024-07-03 13_25_53-Untitled - Message (Plain Text).png

glenebb

Extra logging has been applied to 24.1 patch3 to see if they can work out why its happening. Details of the event were sent to Alteryx yesterday

Suskil

Defect TCPE-1033 has been addressed. The following releases, when available, will have the fix applied:

2025.1 ; 2024.2.1_Patch1; 2024.1.1_Patch5;2023.2.1_Patch7; 2023.1.1_Patch11

Eswartz_5200

Has there been any updates on this? We are on 2024.1.1.236 Patch: 9. Based on the last message above this should have been fixed with patch 5.

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