Must we stop AlteryxServices when activating new license key

Question

good morning / evening

we are updating the AlteryxServer license key before it expires.

please could someone let me know if we need to:

* stop the scheduled jobs and/or
* stop the AlteryxServices

i have hunted through the help & community put but it doesn't seem to tell us anywhere

thanks v much

ianjonna

JosephSerpis · Accepted Answer

Hi @ianjonnaCAA you add the licence key in the Alteryx Designer deployed onto your server machine so this shouldnt require stoping the Alteryx Services. If you were adjusting a setting in the System settings then their would be typically be some downtime where the service is restarted with the new settings.

PanPP · Accepted Answer

Hi @ianjonnaCAA

When performing these kinds of changes, I highly recommend having backups of your MongoDB.

Make sure you also have your controller token + runtimesettings.xml file backed up.

Also, when taking back ups or upgrading Server, you will need to stop the service.

Hope this helps!